Services

AtoV is a world-leader in the provision of business impact visualisation services. In today's environment it's no longer good enough to simply monitor and confirm that your hardware, software and network connectivity is operational.

As many CIOs know, it's not about uptime. It's about keeping the customer live. And, although this might appear one-and-the-same, it's not -- it's completely different.

It's all about the end customer satisfaction. And there is nothing worse that taking a phone call from your most important client telling you that service is down.

Being second-to-know, after your customer, is a highly unpleasant and business-killer experience. Being second-to-know means your CEO is deeply unimpressed. In some cases, it may well engender fines and -- come contract negotiation with that customer, will be oft repeated and oft reminded.

For any company running business critical technology, your Operations Control Centre or Command Centre should be continually visualising your end-to-end customer experiences that your organisation supports.

A green light showing your router is 'live' doesn't necessarily indicate all is well. Can your customer's clients STILL process orders when your router is marked 'green' at your Operations Control Centre? Well, until you get phone call from the customer CEO -- spitting blood because service has been down for 18 hours and nobody but his clients have actually noticed -- that's when your network specialist discovers that the DNS entries were updated incorrectly 18 hours ago! On your customer's busiest day of the year! They've lost at least $5m in business. Your fine is set to exceed $2m. And you've got a board conference call in 10 minutes to explain, in your CEO's words, 'what your team's been playing at'.

Welcome to AtoV.

We mostly work with businesses who operate non-stop in the financial, telecoms or electronic mediums -- who simply cannot afford unplanned service depreciation or downtime -- and who understand that it's all about the customer experience.

Here's how we avoid those painful phone calls.

The first thing we do is take a complete and in-depth look at your technology. If you haven't got a handle on every asset in your data centre, not an issue, we can assist in fixing this. We build a catalogue of your assets and, using our unique and proprietary methodologies, we set about discovering the exact technologies that go together to deliver your entire end-to-end customer service.

Your existing network operations and command centre warning and monitoring systems are still useful. Put simply, we put a visual layer on top of them, but from the perspective of an end-to-end customer journey -- a transaction, an order process, or the like. This enables you and your team to, at a glance, understand ANY customer impacting technology issues -- immediately and comprehensively.

For example: If your key router experiences a fault that is customer-impacting, it'll show red on our display at the top of our process. Your operations engineers will see this right-away. Click in and we'll tell you exactly what router's having problems. Further, we'll tell you exactly what customers are affected, or partially affected. We'll present immediate options for resolution. Indeed, 9 times out of 10, the fact that we're able to tell you that your customer can't process orders because of, for example, Router X, enables your network team to swiftly identify the issue right-away, instead of having to conduct a comprehensive investigation.

We offer an array of services:

Please contact us for more information.