About AtoV

We've been there. We've had the 3am phone call from the data centre explaining that "something's gone wrong" and, worse, "It looks like it's been going wrong since 9am this morning."

In a drowsy state, panic rising, you ask what customers are affected.

"We, er, Nigel thinks it might be impacting [Your Biggest Customer]. But he's not sure."

"Right... and, what is the problem?"

"We don't know yet. But their CEO phoned a few times about it an hour ago. Reckons they're unable to process any transactions through our system. But Nigel says the network is fine and the clusters look ok."

Well your customer isn't lying.

Not when the CEO phones.

And that's where we've been. All too often, we've been stuck at the end of that phone, unable to believe that in 2009, best practice in network, software and hardware management and monitoring appears to be based around 'when the customer phones complaining, there's probably a problem'.

We've had enough of the 100% accurate monitoring solutions available today. They're great. They're fantastic at identifying disk usage, CPU failures and so on. But they don't often indicate customer problems. Because they don't monitor customer problems. They monitor assets.

And we're not in the business of managing assets. We're in the business of managing customer experience.

And that's when we thought it was time to setup AtoV.

Our name hails from the very first conversation we, the founders, had about the concept of AtoV. It stands for 'Anarchy to Visualisaton'.

Right now, most companies -- any company in the non-stop technology business -- is generally in some state of anarchy. That is, they know when their router fails, or a cluster falls over without coming back up -- but they -- and this is important -- they DON'T KNOW how this affects the customer journey.

Whatever it is you're doing in the non-stop technology business, whether you're in financial services, telecoms or beyond, at some point the customer uses your infrastructure.

And that's when your infrastructure needs to be up, live and available.

Having had too many late night stressed-out-of-our-brain experiences, we set about creating a series of methodologies, standards and applications to help non-stop technology businesses get the best from their infrastructure.

At the most simplest, we aim to avoid you getting that 3am call. That's not always possible -- so when your operations centre phones, they'll be calling you armed with incisive and critical knowledge about the issues impacting your customers.

With our services, we'll make sure that you know what customers are impacted -- and by what asset -- and ideally when you get the call, the required technology specialist will already have been alerted and working on the problem.

It's all about the customer path through your infrastructure. Our technology and processes simulate an end-to-end customer journey in and out of your infrastructure, so that you can TELL exactly where any problems are occurring and fix them.

To find out more, give us a call.